CLIENT AND PROSPECT PRIVACY NOTICE

Latest update: June 2026

 

Adecco Professional Staffing NV and/or its applicable affiliated companies (“Company”, “we” or “us”) are committed to protecting and respecting your privacy.

This Privacy Notice (‘Privacy Notice’) (together with other documents referred to herein) describes what personal information we collect from you and how we collect, use, and process it.

1. Some terms to be clear about

 

In this Privacy Notice, you will be referred to as ‘You’.

When we talk about ‘us’ or the ‘Company’, we mean Badenoch and Clark, Badenoch + Clark, (B+C), operated by Adecco Professional Staffing NV, with registered address at Noordkustlaan 16b, 1702 Dilbeek, Belgium. The Company is part of the Adecco Group AG (Adecco Group), with its headquarters at Bellerivestrasse 30, 8008 Zurich, Switzerland, and is the largest HR services provider in the world. Through its various companies and business lines, the Adecco Group provides several HR (Human Resources) activities, such as staffing, secondment, payroll services, recruitment and selection, testing solutions, career transition, talent development, training and education, outplacement, and international mobility (‘our Activities’).

To carry out our Activities, the Company uses several IT systems. In some cases, the Company provides a Self-Service Portal (‘Portal’) for its clients. The Portal allows you to manage the relationship with the Company and its sister companies and look for candidates that fit your needs.

This Privacy Notice is about how we process your information as an individual. It is not about how we process information about companies (although sometimes the two overlap). This type of information is sometimes called ‘personal information’, ‘personally identifiable information’, or ‘PII’. We use the term ‘personal information’ or ‘data’ in this Privacy Notice.

 

2. What information does the Company collect and use?

 

We collect and use information to provide the best possible opportunities tailored to you. We have grouped these as follows:

We use the information you provide to deliver our products and services, to send you information that you have requested, or to contact you to provide additional information about our available products and services, as more particularly detailed in section 3 below.

 

3. Why do we process your data and how long do we keep it for?

Purposes of the processing	Type of data	Legal basis to process your personal information	Retention period
To manage our relationship with your organization, by establishing or strengthening a business relationship with you.	a) Identity Data b) Professional Data	Legitimate interests in managing our relationship with your organization.	10 years after the end of the business relationship
To respond to your request or questions when you contact us.	a) Identity Data d) Contact Forms Data	- Consent	2 years after the last contact
To send you newsletters and information on events that may be of interest to you, which you have signed up for.	a) Identity Data b) Professional Data e) Marketing Communications Data	- Consent - Legitimate interests to promote our products and services	Until the end of the subscription or the retention period
To send you direct marketing via email when the company you work for is, or has been, our client, or when you opt-in for this purpose in the relevant contact form.	a) Identity Data b) Professional Data e) Marketing Communications Data	- Consent where we are required under the law to obtain consent for marketing - Legitimate interests to promote our products and services where we are not obliged to obtain consent by law	Until the end of the subscription or the retention period
To identify which companies have interacted with us.	c) Technical Data	Legitimate interests to administer our websites and/or systems and provide you with relevant information about our products and services	Duration of the session. For the Cookies Data, please refer to our Cookies Policy.
To help us create, publish, and improve the most relevant content to you and for your device.	c) Technical Data	Fulfilment of our legitimate interests to administer our websites and/or systems and provide you with relevant information about our products and services	Duration of the session. For the Cookies Data, please refer to our Cookies Policy.
To allow you to participate in interactive features of our websites and/or systems, when you choose to do so.	c) Technical Data	Legitimate interests to administer our websites and/or systems and provide you with relevant information about our products and services	Duration of the session. For the Cookies Data, please refer to our Cookies Policy.
To transcribe the oral conversation between a recruiter and the Candidate and generate a summary.	k) Conversational Data	- Legitimate interests to provide improved services - Performance of a contract - Consent	Up to 1 year from the conversation
To record the written or oral conversation between a recruiter or an AI agent and the Candidate.	k) Conversational Data	-- Consent - Performance of a contract	Up to 1 year from the last activity

4. What marketing communications do we send?

Communications with Businesses

We process your data within the scope of an existing business relationship with you or your company because:

• We have a contract with you (or are considering entering into a contract with you). In this case, the bulk of the personal information we collect and use for marketing purposes relates to individual employees of our clients and other companies with which we have an existing business relationship; or

• It is in our legitimate interests for the conduct of our business activities (for example, to communicate with you in a 'business to business' capacity in order to promote our products and services that we believe will be of interest to you or your company). In that regard, we may also obtain contact information from public sources, including content made public at social media websites, to make an initial contact with a relevant individual at a client or other company; or

• You consented to receive our marketing communications via email as an individual at our client companies. In this case, we will send you marketing communications to develop or maintain a business relationship in accordance with applicable electronic and marketing communications laws. These communications may include web beacons, cookies, and similar technologies that allow us to know whether you open, read, or delete the message, and links that you may click on.

• We will usually offer you a tick box on the forms we use to collect your personal information. If you agree to receive the communications, you must click the box.

How to unsubscribe?

In any case where we send marketing communications to you via email, you may opt out of receiving any further marketing communications by clicking the ‘unsubscribe’ or ‘opt-out’ link in the email.

In addition, you can also exercise your opt-out right at any time by contacting us here (please indicate the marketing communications you would like to opt out of receiving in the Request Details field).

5. How do we collect your personal information?

 

The personal information we collect about you comes from contact forms or other materials you submit to us, your interactions with us and others as part of your business relationship with us. Depending on the relevant circumstances and applicable local laws and requirements, we may collect some of the information listed in section 2 when you provide us with your business card, talk to us at a conference or other event, or if you are a customer or prospective customer.

In some cases, we will also collect personal information indirectly from third parties, or from publicly available sources in accordance with applicable law.

6. Do we use artificial intelligence?

 

As part of our commitment to delivering innovative and efficient solutions, we utilize machine learning and deep learning artificial intelligence (AI) technologies, such as generative AI, in our relationship with Clients and Prospects. These technologies enable us to digitize, automate and enhance a wide range of processes associated with the services we provide.

Third party management

In most cases, we use AI solutions or Large Language Models such as Llama and GPT provided by third parties, such as Microsoft, Google or OpenAI. In order to ensure the security, confidentiality, and proper handling of information, we carefully assess such providers prior to their selection, verifying that they comply with applicable legal, ethical and security standards to protect your personal data. Likewise, we enter into specific contractual clauses regarding liability, aimed at protecting your personal data and data rights and ensuring compliance with current AI, data protection and consumer regulations.

Responsibility Commitment

Our Company is committed to the responsible use of innovative technologies. Read our Responsible AI Principles here. We do not use these technologies as a substitute for people or for human interaction at any stage of our processes. Our use of these technologies is intended to facilitate interactions with our Clients and Prospects in a manner that is more convenient and efficient.
While we do use AI systems, all decisions that may affect you are made by our trained employees. If, in exceptional cases, we were to make such decisions based on a fully automated process (that is, without human involvement), we would only do so where permitted by law and after notifying you in advance.

Security measures

We take measures to prevent bias in the use of these technologies and ensure that all users are treated fairly. For example:

a. Human Oversight: We review the AI systems before, during and after the go-live date to ensure they operate fairly and effectively. Any anomalies or biases identified are promptly addressed to maintain the integrity of our processes.
b. Testing: All AI systems used are subject to regular testing and audits to minimize bias and ensure fairness. We commit to complying with anti-discrimination laws and implementing technical and organizational measures to mitigate risks of unfair treatment or bias.
c. Data and Quality Management: Our data scientists apply consistent data controls and guardrails to ensure that our data sets are clean and consistent from the outset and monitored throughout the lifecycle of our AI systems.
d. Security: We apply state-of-the-art security controls to our data storage and AI systems to prevent unauthorized access to or tampering with our data sets.

In any instance where you receive a service that involves the use of artificial intelligence, you will be provided with a separate transparency notice detailing information about the algorithm and its use.

Below, you can find information about the systems that the Company offers you:

Transcription

We use Artificial Intelligence to update the information we have about you in our systems. When you contact us, the call may be transcribed into text, and an AI model may use that transcript to update certain information about you in our systems. This is saved as a summary in your file that does not include any assessments but simply outlines the points that are useful for our relationship. Similarly, the AI system does not intervene in the decision-making process beyond updating your information. Therefore, it is an administrative process that reduces the time our employees spend updating databases, without any real impact on your data processing.

The process is divided into two parts. On the one hand, we use Speech to Text to transcribe the call into text in real time. This is a machine learning (ML) solution provided by Microsoft Azure. On the other hand, we use Salesforce's Einstein AI, based on a Large Language Model (LLM), to summarize that transcription. Once the transcription is complete, the AI model locates your file in the system and generates a summary with the most relevant points.

How long is the transcript kept?
Once the system finds your file, it will generate the transcript and summary, deleting the transcription within one (1) day and storing the summary for the retention period indicated in the third section of this Policy.

Does the system store voice or any biometric data?
No. The transcription process does not store your voice or any other biometric data that may be generated during the call or meeting. All the information generated is limited to what is necessary for our relationship.

What security and privacy measures have been implemented?
In addition to all the measures mentioned above in this section, we have trained our employees to inform you and protect your rights during the communication process. You can object to the processing during the call or meeting, as well as exercise the rights you deem appropriate through the channels provided in this Policy. Additionally, the providers involved in this process have signed confidentiality and privacy agreements with us, so that the AI models involved are not trained with your personal information.

7. Do we share your data with third parties?

To facilitate our efficient use of your information and to provide you with the content, resources and services, we disclose your information to third parties. We do this in the following circumstances:

• To our suppliers. We will, for example, engage suppliers to carry out administrative and operational work, IT suppliers to host or support our IT systems, IT technology services and solutions that provide video interview and skills assessment tools, premises management companies to look after physical security at our buildings, and back-office finance and accounting management providers in order to process accounts payable and receivable.
  The suppliers will be subject to contractual and other legal obligations to preserve the confidentiality of your data and to respect your privacy and will only have access to the data they need to perform their functions. We also engage suppliers who provide IT technology services and solutions.
• To members of The Adecco Group and their affiliates (“Members of The Adecco Group”) within or outside the European Union. A list of the countries in which we operate is available on our website at www.adeccogroup.com/worldwide-locations. Your information will be shared with them for different reasons:
• with Members of The Adecco Group that provide IT functions for The Adecco Group companies worldwide, for our legitimate interests;
• with Members of The Adecco Group worldwide (including legal entities acquired after the collection of your information) for the purposes previously described or to propose offers to you adapted to your profile where you have consented to global data sharing within The Adecco Group to provide you with local or international opportunities in that market;
• with Members of The Adecco Group worldwide for administrative purposes.
• To government or law enforcement authorities. We will share your data with government, police, regulators or law enforcement agencies authorities if, at our sole discretion, we consider that we are legally obliged or authorised to do so, or if it would be prudent to do so.
• To prospective sellers or buyers and their advisors. As part of due diligence relating to (or implementation of) a merger, acquisition or other business transaction, we may need to disclose your data to the prospective seller or buyer and their advisors.

8. Do we transfer your data outside of your country?

Your personal information can be transferred and processed in one or more other countries, in or outside your country. A full list of the countries in which we operate is available on our website at www.adeccogroup.com/worldwide-locations..
If we share personal information outside your country, we ensure to conduct a transfer risk assessment and put in place appropriate safeguards (such as signing the EU Standard Contractual Clauses or the UK International Data Transfer Agreement) to ensure a high level of data protection in the country to which we transfer your personal information.

9. What are your rights regarding your personal information?

Under applicable data protection laws, you have the following rights:

• Right to access your personal information
  You are entitled to request confirmation of whether we process any of your personal information. Where this is the case, you have the right to access your personal information. In some cases, you can ask us to provide you with an electronic copy of your information.
• Right to data portability
  In some circumstances, you have the right to receive the personal data that you have provided to us in a structured, commonly used, and machine-readable format. You also have the right to transmit those data to a third party.
• Right to correct your personal information
  If you can demonstrate that personal information we hold about you is not correct, you can request that this information is updated or otherwise corrected. We would encourage you to access the self-service Portal where possible and update your personal information directly.
• Right to be forgotten or to delete personal information
  In certain circumstances, you have the right to request that your personal information is deleted. This right is subject to any legal rights or obligations where we need to retain data. For situations where in accordance with the law, we determine that your request to have your personal information deleted must be granted, we will do so without undue delay. Please bear in mind that once your data is deleted, we might no longer be able to serve you. If you want to register with us again, you will need to re-enter your data.
• Right to restrict or object to the processing of your personal information
  In certain circumstances, you have the right to obtain restriction of the processing of your personal information, or to object to certain processing thereof on grounds relating to your particular situation.
• Right to withdraw consent
  You have the right to withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of your rights, please use our form by clicking here.

Finally, you also have the right to lodge a complaint with the data protection authority in the place where you live or work, or in the place where you think an issue in relation to your personal information has arisen. However, we encourage you to contact us first so that we can address your concerns directly and seek to resolve any issues you may have.

10. How do we handle changes to this Privacy Notice?

The terms of this Privacy Notice may change from time to time. We shall publish any material changes to this Privacy Notice through appropriate notices either on this Site or by contacting you using other communication channels.

11. Contact

If you have any questions or concerns regarding this Privacy Notice, or you want to contact The Adecco Group’s Data Protection Officer (DPO) or the local Privacy Lead, please email The Adecco Group’s DPO at globalprivacy@adeccogroup.com or the local Privacy Lead at privacy@adecco.be.

To exercise any of your rights related to your personal information, please fill in this form.