Senior Business Support Officer

  • Category
    Housing, Support & Technical - Customer Services
  • Location
    Wimbledon, Greater London
  • Salary
    15.23 £ - 19.35 £ / Hour
  • External Reference
    512344

Senior Business Support Officer

A fantastic job opportunity has arisen for a Senior Business Support Officer to join one of our largest Local Authority clients in a temporary assignment for 3 month initially (with every possibility of an extension should the successful candidate perform well).

Based in South West London, this is a full time role (36 hours per week, Monday to Friday).

Main accountabilities of the post:

*To administer the department's process for handling enquiries from elected Members: to ensure all enquiries are logged, passed to the appropriate officer for response and monitored in terms of quality and timescales; and to produce related statistics.

*To administer the department's process for handling complaints at step 2 and 3 of the Council's complaints procedure and cases from the Housing and Local Government Ombudsmen: to ensure that all complaints are logged and monitored in terms of quality and timescales; to evaluate incoming complaints, collate relevant documentation and make recommendation on how the complaint should be handled; to review draft responses and to draft departmental responses for approval; and to produce related statistics.

*To administer the department's process for handling Freedom of Information Act requests: to ensure all applications are logged, monitored and information is provided within deadline; to collate and draft departmental responses for approval; to provide expertise, advice and training on the Freedom of Information Act to officers and managers within the department; and to produce related statistics and reports.

*To administer the department's process for handling Data Protection Act requests: to ensure all applications are logged, monitored and provided within deadline and to review and evaluate information and responses before they are dispatched; to handle cash and cheques received as payment for the applications in accordance with the procedures for receipt and paying in of monies; to provide data protection related expertise, advice and training to officers and managers within the department; and to produce related statistics and reports.

If you have the required experience and skill set apply now for immediate consideration.
Badenoch and Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch and Clark UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Badenoch and Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.badenochandclark.com/candidate-privacy

To speak to a recruitment expert please contact Sandeep Budha

Email a friend

*
*
*