Customer Service Centre Team Leader

  • Category
    Housing, Support & Technical - Customer Services
  • Location
    Sidcup, Kent
  • Salary
  • External Reference

A fantastic opportunity has emerged for a Customer Service Centre Team Leader to join one of our most prestigious housing association clients in Kent in a full time, permanent position (36 hours per week).

Based in Sidcup, you should be passionate about delivering an excellent customer focused service to all customers (internal and external) as well as being a confident and effective coach. The successful applicant will be required to:

* Manage the Customer Service Centre, ensuring customers receive the highest quality service.
* Ensure the Stage 1 Complaints Process is managed effectively.
* Set and monitor performance targets for the service and Customer Service Advisors.

You will be instrumental in leading change to always ensure customers receive a right first time service and driving performance to meet and exceed targets.
To be successful in this role, you will need to evidence current coaching and developing of individual team members and management of department operational objectives. You'll be someone who leads by example; puts customers first by taking customer calls when demand is high, and works flexibly to support colleagues.

The client is ideally looking for the successful candidate to possess previous experience of carrying out a similar role, either in the public or private sector.

If you are self-motivated, an innovative problem solver, target driven and solution focused and able to work Monday to Friday between 7am - 8pm then please apply! Badenoch and Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch and Clark UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Robin Turner

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