Customer Service Assistant - Housing

  • Category
    Housing, Support & Technical - Customer Services
  • Location
    Sheffield, South Yorkshire
  • Salary
    9.89 £ - 11.28 £ / Hour
  • External Reference

Our client, a key social housing provider within the Sheffield area is looking to recruit a Customer Service Assistant on a contract basis for their team based in Sheffield - for an initial period of 3 months but which could lead to a permanent opportunity.

This main purpose of this role is to provide excellent service standards to internal and external customers in all aspects of housing management and repairs.

You will be responsible for:

* Responding to telephone, and electronic contact from potential and existing customers across the full range of the housing services that are delivered by the organisation taking a proactive approach to customer care
* Administer the responsive repairs function ensuring that orders are checked, authorised and booked in with the operatives
* Corresponding with customers on all business functions and receiving, logging and handling of informal and formal complaints.
* Providing excellent customer service and dealing with tenant queries.
* Raising or purchase orders and inputting invoices
* General Housing administration e.g. photocopying, letter writing, minute taking
* Data input including housing, maintenance and environmental information

On offer is a pay rate of £9.89 per hour (up to £11.28 with Umbrella) and the opportunity to go for a potential permanent opportunity at £18,000 per year plus benefits.
Badenoch and Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch and Clark UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Badenoch and Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser:

To speak to a recruitment expert please contact Allan Madden

Email a friend