Service designer - Badenoch + Clark

Please mind that several years of consulting experience with a renowned consultancy firm, such as the Big4 or similar, is required for this role.

One of the biggest consultancy firms worldwide is looking for several service designers for a new European innovation hub under construction in Amsterdam. The focus is to help clients with their business, so they are still at the top of their industry in 2025 (of further). Creating value for the long term.

About the client

This international consulting firm was set up 50 years ago and at the time was mainly known for large-scale implementations. The high quality and exceptional results created a demand from clients for consulting on a strategic and tactical level. This agency is now working end-to-end on various issues in several sectors. Today our client is a stable and fast-growing organization with an impressive portfolio of top 100 companies.

They are now “in the age of Business 4.0”. An era of opportunity for exponential growth, as well as the threat of drastic disruption. As technologies change, touchpoints multiply and new competitions emerge, their clients need to innovate, adapt, track and build competitive advantage faster than ever before. To their clients, they don’t just promise the capability to ‘catch up’ with their industry, but rather, to help create the future and set the pace of the entire industry they operate in.

Their new innovation hub (in Amsterdam) is designed for driving digital transformation across industries by leveraging the power of a global collaborative ecosystem of startups, technology partners, academia plus research and innovation. The greenfield innovation setting of this hub brings together the key ingredients to accelerate the pace of change. An ideal candidate would be able to apply the discipline and leadership of management consulting to digital transformation programs.

About the function

The greenfield innovation setting of their newly build hub allows for a fresh working environment, with no legacy systems and helps accelerate the pace of change. So, as Digital Lead (with focus manufacturing) you can contribute to the growth of this hub. They are creating a team of successful people who are experts in their sector.

What are your responsibilities:

  • Designing customer experiences through research (customer and stakeholder interviews, surveys, market/competitive research), ideation, and strategic business planning
  • Acting as a subject matter expert on customer experience transformation
  • Preparing and participating in client presentations
  • Leading discovery-related conversations and design thinking workshops
  • Creating customer experience artifacts (personas, customer journey maps, service design documents, etc.)
  • Driving and guiding customer experience design on engagement projects
  • Advocating for user-centric best practices and modern digital design
  • Create and support an environment of digital innovation and best practice, ensuring the use of technologies for the benefit of stakeholders and members
  • Drive consultative sales for

This is a perfect next step for a senior consultant or manager from a big 8 firm that is looking for a new, entrepreneurial and growing environment. Someone who gets energy from being involved in building this unique innovation hub.

Main criteria

  • You have 8+ years of experience, with strong consulting & design background.
  • You have strong command of key CX concepts, drivers, and trends in CX.
  • Strong business-level understanding of digital technologies.
  • Some level of understanding of business strategy.
  • Strong experience designing customer journey maps and creating other CX. documentation to articulate current and future state.
  • Familiarity with Customer Experience Measurement and Voice of Customer.
  • Hands on experience of Lean Startup ways of working.
  • Understanding of industrial and creative service design process, variety of experience on design methods and practices:  Design thinking, future studies, user and experience design.
  • You are fluent in English, additional languages is desirable (Dutch, German, French).
  • Willingness to travel 50%.

Reason for the vacancy

Because of growth of the innovation hub extra manpower is very welcome.

The procedure

After an interview at Badenoch + Clark, three interviews will follow at the client’s office.


Do you have an strong manufacturing background, experience within consultancy and do you recognize yourself in the vision of this client? Mail your resume and short motivation to Tim Bleijie ( or apply via our website.

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