NPS Satisfaction Survey 2019
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Satisfaction Survey

Net Promoter Score (NPS)

Would you
recommend us?

Your opinion matters! Help us improve our services. Your satisfaction is our benchmark. We want to know what you think about our services, so we know how to improve ourselves for you. From Thursday, 19th September 2019 we will send out a satisfaction survey to all our clients, external colleagues, candidates – and you. Give us your feedback and win a reward!


Win a reward for your time

Even though the survey only takes 5 minutes, we appreciate your time a lot. Complete our survey next week for a chance to win a Fujifilm Instax Mini 9 camera* as a thank you for your valuable feedback.

*The rules are available on request to

How our scale works

satisfaction scale

Our highest benchmark is when a client, partner or candidate recommends us to someone else. Only then, our service quality meets our standards and deserves a top score. If you would recommend us to a third party, you can give us a 9 or 10. If our services are not recommendable to others, give us an 8 or below. Striving for excellence, we keep our score-margin of recommendable satisfaction narrow. Striving for improvement, we appreciate your honest opinion. Would you recommend us?

« The success of our group is built around the human. The commitment of our permanent and temporary colleagues allows us every year to get on the top step of the podium. Today, more than ever, your opinion counts to take the right direction and bring you the greatest satisfaction through the survey that we carry out. We are counting on you ! »

Fabrice Poncé,
CEO The Adecco Group Luxembourg

The Adecco Group in Luxembourg

The Adecco Luxembourg Group is the leading provider of HR solutions in Luxembourg. For more than 28 years, the Adecco Group teams have been working to anticipate the difficulties and prepare for tomorrow's jobs. Our agency employees develop with our partners (candidates, temporary colleagues, customers) a relationship of trust to best support them in the jobs that suit them.

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