Job | Desktop Support Analyst | Badenoch + Clark
Location
Luxembourg
Salary
To be disclosed
Contract Type
To be disclosed
Category
Technology

Introduction

Would you like to join a well reputable multinational Financial Services company?

Are you an experienced technical support to desktop/ network users?

This is a unique opportunity to join a worldwide company in the Financial Services sector. In this role you will be responsible for hardware and software support services, maintaining customer satisfaction through problem resolution. You will remotely support users across 6 other countries besides Luxembourg, being part of a small but dynamic team and will report to the Senior Technical Manager.

Function information

Your Responsibilities

  • Provide technical support/solutions for all technology equipment (Virtual and physical desktop computers, laptop, Mac, Printer, Video Conference)
  • Troubleshoot hardware and software problems through to resolution
  • Support enterprise mobile solutions (Office365, Good for Enterprise, VPN)
  • Set-up and configure new systems and hardware upgrades
  • Maintain current environments and software policies
  • Assist in maintaining clear desk with regards to desktop cable management
  • Ensure Service Level Agreements are met and maintained
  • Achieve high quality of service support to the business community

Requirements

Your Profile

  • Bachelor’s or master’s degree in IT
  • Proven experience in similar technical support roles
  • Excellent knowledge of: Windows, MS Office 365, Project Tools, of voice / network architectures, data WAN/LAN, TCP/IP protocol, horizontal and vertical cabling structures, IOS/smart devices
  • Knowledge of SCCM, ITIL Foundation, and background in Financial environment is a plus
  • Eager to learn, enthusiastic, open-minded, team-player and customer-centric focused
  • Fluent in English; other European languages are a nice plus

To include yourself within this recruitment process; to find out more information about this role; or to discuss other career opportunities we have available, please contact Bianca Lopes as soon as possible - CONFIDENTIALITY ASSURED - Please note that by applying your cv is sent directly, and only, to the consultant in charge of this opportunity. #LI-BL1

Before applying to any of our opportunities, we invite you to read our privacy policy, available on our website. https://www.badenochandclark.com/en-lu/privacy-policy

We'll help you go further.

Information

Bianca Lopes

+352 26 19 28 10 28

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