Recruitment Tips: Improving Candidate Experience When Hiring
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Client and Candidate Engagement: Why is Keeping in Touch so Important?

17 June 2020

The outbreak of COVID-19 has deeply affected the way we work and live. Across all lines of work, many people are adjusting to working remotely for the first time, and coming to terms with the ‘new normal’.

We face an unprecedented global situation. However, it is important to keep a cool head and bear in mind that the situation won’t last forever.

As a result of the pandemic, our meetings, office environment, and travel, have been irrevocably altered. Therefore, a proactive approach is essential. At Badenoch + Clark, we’re taking this time to reinforce long-term relationships with our candidates and clients alike.

We have come up with several initiatives to provide value-added services to both our active and passive candidates. Through 30 or 60-minute one-on-one video interview sessions, candidates can learn how to create a professional CV layout, a personal profile, and what key information to include in a CV.

However, it is not only the candidate who must prepare for the interview. If your company is continuing to recruit, now is the perfect time to focus on candidate experience. Set yourself apart from other companies by showing empathy to candidates’ needs, clarifying the requirements of the position and dispersing any concerns and reservations they may have. Thus, you’ll create substantial connections with your candidates and acquire the best talent.

Presenting your company in the right way plays a key role in ensuring success. Focus on improving your current recruitment process. Participate in our web-based interview technique workshops and learn – among other things – how to create a structured interview format, implement competency-based interviewing techniques, clarify the job, team and company ‘selling points’, anticipate common candidate concerns and reservations, and how to close the interview on a positive note.

Another question we must ask ourselves is: how will COVID-19 impact future hiring needs? We also offer our clients 30 or 60-minute one-on-one video interview sessions with our experienced consultants. Through open and honest conversations, we can establish together what impact the coronavirus crisis has had on your company’s industry business needs, hiring plan, and budget. We will seek to conclude how future hiring needs can be anticipated and which further steps to take.

The COVID-19 crisis has made us pause and reflect on our values, and anticipate which changes in the world of work are here to stay and how to adapt to the future work environment.

From our side, we are reaching out to candidates and offering them support with professional CV creation for future job applications.

For our clients, we prepared workshops that help them to improve their candidate interview techniques via consultations with our experienced staff. This will help them to have more progressive interactions with potential new employees.

At the end of the day, candidates who feel understood are more likely to stay loyal to you.