Job | Supported Housing Processing Officer Admin | Badenoch + Clark
Posted 14 January 2020
£14 - £15
Contract Type
Housing, Support & Technical

A fantastic opportunity has emerged for a Supported Housing Processing Officer to join one of Badenoch & Clark's biggest public sector clients in a temporary assignment for the next 12 weeks.

Based in Sutton in South-West London, this is a full time role (36 hours per week, Monday to Friday) and in this role you will provide advice and information

about making an application for supported housing, floating support, the Housing

Register and other housing options as well as fulfil relevant administrative tasks. This role is focused on the monitoring and maintaining of applications to Supported Housing and Floating Support.

Key aspects of this front line role include:

* Providing a point of contact to offer advice & information on housing support options to service users, their representatives and the full range of referral sources.

* Develop and maintain a good understanding of the supply of housing support

services in the borough, service specifications, eligibility criteria and application process.

* Provide information to service users, providers and related professionals from the

statutory and voluntary sector regarding move-on options and processes from the

point of referral.

* Taking appropriate action to advise and assist clients in relation to their application, dealing with enquiries with empathy and diplomacy, and ensuring a high level of customer care at all times and making referrals to other services and agencies.

* Advising applicants of their priority on the housing register, ensuring their

understanding of how the system works and giving assistance with Choice Based

Lettings bids for accommodation as necessary.

* Identifying cases where further intervention is necessary, and maintaining a

knowledge of the roles and functions of other departments and outside agencies to

enable appropriate referrals.

* Ensuring computerised and manual records relating to referrals for supported

housing, Rough Sleepers and Housing Register applications are accurately

recorded, inputted and updated.

* Responding appropriately and effectively to all enquiries received by telephone,

face to face, email and in writing, using standard and non standard letter

responses, and preparing draft replies within set targets and standards.

* Actively participate in team meetings and any other meetings and training courses as required.

Please note our client requires a strong administrator with a background in housing/homelessness/supported housing that can hit the ground running and is able to do the admin work for Rough sleeping meetings and panels, and support the team manager.

Only applicants who feel they meet the above requirements and can start on short notice need apply, as our client is keen to fill this role as soon as possible.

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