Job | Housing Assistant Customer Service Call Centre | Badenoch + Clark
Posted 10 July 2020
£26,999 - £26,999
Contract Type
Housing, Support & Technical

A fantastic opportunity has emerged for a Housing Assistant/Customer Service Advisor to join the housing department of one of Badenoch & Clark's leading Housing Association clients in Surrey.

Based in Epsom, this is a full time permanent role (35 hours per week, Monday to Friday) and you will be expected to provide a measurable high quality customer services function, delivering day to day housing services to customers and key stakeholders.

Key aspects of this role include:

* Fully resolving customer queries specifically in relation to the Housing function, e.g. initial nuisance reports, garage lets and enquiries, sending customers requested information etc.

* Resolving face to face enquiries with customers.

* Managing the garage lettings and management functions and other allocated projects.

* Managing and setting payment plans to address low level rent arrears.

* Identifying vulnerability issues and sign posting to support services i.e. housing teams and external support services.

* Assisting with the management of all digital enquiries through a centralised mailbox, ensuring a resolution is reached within agreed timescales.

* Actively assisting in resolving issues to prevent and/or resolve complaints while providing excellent customer services.

Please note, an excellent, evidenced customer care skills and a "people" focused approach to service delivery is required for this role. Candidates will ideally have strong generic housing knowledge and a sound understanding of vulnerability and support services.

Only applicants who feel they meet the above criteria and can interview on Tuesday 4th August 2020 need apply. Candidates will be working from home to begin with (due to Covid-19) but long term will be expected to work out of their Epsom Head Office when required. Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Badenoch + Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser:

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