Job | Income Recovery Assistant/Team Administrator | Badenoch + Clark
Posted 24 January 2020
£15 - £16
Contract Type
Housing, Support & Technical

A fantastic opportunity has emerged for an Income Recovery Assistant/Team Administrator to join one of London's strongest performing Housing Associations in a temporary capacity until the end of this financial year. This is a full time role (for 35 hours per week) and should the candidate perform well, there is every chance of an extension.

Based in North London, this job is for an immediate start and will be based within the Income Recovery Team and the successful candidate will be expected to:

* Provide a range of excellent customer services to residents within the organisation, with primary responsibility for the collection and prevention of housing debt within a geographically defined "patch" of properties.

* Management of Income Team administration duties and low-level arrears and credits to approx 4000 current tenants within a regional patch.

* Work within agreed policies and procedures, and to locally agreed targets, identify and collect arrears at an early stage and to monitor accounts where agreements have been made.

* Work closely with the Income Officers, Customer Service Managers and external agencies to minimise financial loss to the organisation and maximise tenant's incomes, when arrears are beginning to escalate.

* Monitor outstanding housing benefit (HB) and liaise with local authorities in respect of tenant's eligibility for benefit/over payments of benefit, actioning notifications and HB over payments in line with legislation, policies and procedures.

As the role will require the assistant to undertake the collection of rent arrears from initial contact with tenants through to referral to the income officer at an agreed stage, previous experience of working in an income team in a support/administrative capacity would be a real advantage in this post.

Please note, the client is not looking to recruit an income recovery officer for this post, but a candidate who is looking to gain further experience of this area and perhaps become an income officer in the future.

Desirable experience:

* Understanding of welfare benefits, knowledge of housing law, front line experience in a rent/debt collection environment, familiarity with housing rents and arrears systems, as well as PC applications including word processing and spreadsheets.

Only applicants who feel they meet the above criteria and can start in week commencing Monday 3rd February 2020 need apply for this post.

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