A fantastic opportunity has emerged for a Sheltered Scheme Manager to join the housing team at one of Badenoch & Clark's most improved Housing Association clients in Kent. You will be providing tailored support and advice older residents, enabling them to establish and sustain successful tenancies.
This is a full time role for 35 hours per week (Monday to Friday) which will be a combination of home and office working. This is initially a temporary role (4 weeks) leading on to a 6 months Fixed Term Contract.
You must have experience of:
*Completing daily calls to vulnerable tenants.
*Managing the sheltered stock in accordance with the policies and procedures of the Organisation including managing antisocial behaviour, tenancy management, Safeguarding.
*Monitoring, reporting and dealing with any breaches of tenancy agreements.
*Dealing with complaints and tenancy disputes including preparing papers for court where necessary.
*Arranging viewings of accommodation and sign ups.
*Carrying out regular building inspections, identifying elements of maintenance required, report repairs and being proactive in implementing the required works.
*Maintaining a high standard of cleanliness safety and security.
*Working to deliver a high standard of intensive housing management including directing contractors for the services required e.g. grounds, window cleaning, cleaning and any other contracts attached to the service.
*Managing and maintaining the laundry facilities and guestrooms. Ensure the communal areas are clean and inviting for tenants and visitors at all times.
*Taking responsibility for the security and safety of our Specialist Housing to the agreed level. This will include undertaking checks to fire and call system alarms or equipment and taking responsibility for contacting the appropriate agencies to service defects.
*Maintaining all relevant record systems (e.g. React, Genero & Touchpoint etc), including computer management systems, for the Schemes, whilst on duty.
*Being an active and flexible participant in tenant involvement.
*Liaising with residents and the community to promote effective older persons resident involvement.
*Working with the Allocations Team to ensure that the needs of older residents are reflected in the local offer in the Organisation's neighbourhoods, reflecting the make-up of their client base.
*Being responsible for the monitoring and provision of effective daily/weekly handover to call centre in our specialist accommodation.
*Supporting colleagues in providing services to tenants and across all sheltered schemes.
*Ensuring properties and schemes are well managed and maintained ensuring high levels of customer satisfaction within our Older Person Services.
*Assisting persons by providing first aid facilities/treatment
Please note, a clear enhanced DBS check is essential for this role.
Only applicants who feel they meet the above criteria need apply for this role. Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Badenoch + Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.badenochandclark.com/en-gb/candidate-privacy
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