Operations Manager - Belgium | B+C
Contract Type


My client, Malta Belgium - Care Solutions, puts the best of technology & software solutions to work for a more human experience and a smoother patient healthcare journey.

To position my client in Antwerp for further growth, the successful ‘Operations Manager’ that I’m looking for needs to be a highly strategic thinker, capable of quickly assessing scenarios and translating strategy into action plans. There’s a need to be highly flexible and agile, constantly having to prepare for the future while retaining a sharp focus on efficiency and managing present priorities.

This is no small job.

Why Malta Belgium – Care Solutions?

Malta Belgium – Care Solutions Software, based in Schelle - Antwerp, being a subsidiary of the cooperative WELCOOP, is part of The Pharmagest Group.

The Pharmagest Group is the French pharmacy information technology leader with more than 1,000 employees. Their strategy is based on a core business of improving healthcare through information technology innovation and developing two priority areas: services and technologies for healthcare professionals; and technologies for improving the efficacy of healthcare systems.

Malta Belgium offers powerful software solutions for health and social care facilities. Their activities are focused on the development and distribution of software for retirement homes. (the care facilities for elderly people in need and for day care facilities for seniors.)

You, together with your team of 25 colleagues in Belgium, will enter an environment with a strong focus on quality, long term commitment and a service minded approach.

Are you an experienced business leader whom have successfully led a relevant/related high-growth business? Do you possess strong commercial leadership experience? Are you familiar with leading a business unit and a true P&L executive?

Function information

Essential Functions:

In this role you will participate as a strategic partner to the CEO (France) to form and implement the core strategy. You will work closely with the Group Sales Director (France) to develop a Commercial Strategy, Pricing Policy and Business Development plan.

You will be responsible for overseeing the overall business operations & develop new business opportunities in Belgium as this is crucial for the growth and success for Malta Belgium.

  • Manage the day-to-day operations of the organization across all functions to ensure that they run smoothly and are adequately supported with the proper tools in place to facilitate rapid decision making and action; determine where tension points exist between strategy and execution and resolve in collaboration with senior leadership.
  • You will identify and drive opportunities for improvements in operational efficiency and implement new directives for growth.
  • Lead, manage, develop, and hold accountable a team of 25 colleagues in Belgium. You will also be responsible for HR in terms of hiring/recruitment, onboarding and Talent Management.
  • No longer simply internally focused, you will need to partner with sales, customer service and marketing to develop a deep understanding of your customers’ needs. You ensure the organization can fulfill those demands in a way that meets or exceeds customer expectations while monetizing the delivery in a profitable and efficient way. You understand the importance about building trust with customers & partners ensuring there are infrastructure and back-end processes that elevate customer experience. You maintain a strong connection with your Key Account Relationships in Belgium.
  • Accountable for ensuring sales and company level financial objectives are on track.
  • You need to deliver insightful information (analyze and interpret data and metrics) and analyses to enable valuable business decisions.
  • Identify and drive opportunities for improvements in operational efficiency and implement new directives for growth.
  • Establish policies to create and promote a solid company culture and vision.


Job Requirements:

  • Proven experience as a senior level operations leader in Software Business Management, Software Development,… preferably in the Healthcare / Medical Industry.
  • Hands on experienced Sales & Business Development professional.
  • Outstanding organizational and time management skills.
  • Excellent interpersonal skills. Able to communicate with, engage and influence senior stakeholders.
  • Motivational leader with great people skills and excellent business acumen.
  • In depth knowledge of diverse business functions and principles (e.g. finance, customer service, HR, etc.).
  • Good knowledge of data analysis, KPI’s and performance/operation metrics.
  • Technical IT – Software background (experience and/or education)
  • Ability to travel as needed.
  • Familiarity with MS Office and various business software (e.g. ERP, CRM).
  • You're fluent in Dutch and French.


Perks & Benefits

  • Permanent employment contract
  • A great challenge in an international environment with attractive salary package in proportion to your knowledge, results and commitment.


I’m looking forward to receiving your online application, appreciating an indication on your availability and salary expectations.

Contact: ines@badenochandclark.be

The responsibility of this recruitment process is transferred exclusively to Badenoch & Clark - Ines Cox.