Welfare Reform Officer- DBS/DL

  • Category
    Housing, Support & Technical - Homelessness
  • Location
    Hounslow, Greater London
  • Salary
  • External Reference

A fantastic opportunity to join a local authority in West London has emerged. The duration of this role is for 3 months with the possibility of the contract being extended due to your own performance within the role.

Our client is looking for someone who can reduce the clients legal costs and homelessness and to promote the importance of paying rent and service charges through presentations and publications.

The main responsibilities of the role is :

1.To ensure that, at the start of a tenancy, the new rent account is set up accurately and promptly and that the tenant has commenced paying the correct rent in advance as agreed at sign up, working with the Voids and Rent Account teams

2. To ensure that, at the end of a tenancy the rent account is closed accurately and promptly to avoid incorrect arrears accruing on the current/ former tenant account, working with the Voids and Rent Accounts teams

3. To check cases referred for legal action to ensure everything has been done in accordance with the pre court action protocol and to interview/visit the tenant to offer expert advice, aiming to reach a payment agreement that will prevent the need for legal action and avoid legal costs for the tenant and the council.

4. To work with the Court Officers to check cases prior to requesting council authority to commence eviction proceedings, to interview/visit the tenant, to liaise with other agencies and services, aiming to reach a payment agreement that will prevent the need for eviction proceedings.

5. To work with the Home Ownership Service Charges Manager to check service charge cases, which are being considered for legal action, to interview/visit the leaseholder to offer expert advice and to reach a payment agreement acceptable to the council that will prevent the commencement of legal proceedings against the leaseholder.

6. To work with Income Management Team Managers and the Home Ownership Manager to draft presentations and publications for tenants and leaseholders, that promote the importance of paying rent or service charges on time, the consequences of not paying and the advice and information the Rent and Home Ownership services can offer.

7. To work with the Service Access Coordinator and to visit Sheltered Housing schemes to provide information and to advise individual and groups of Sheltered Housing tenants on rent payments and welfare benefits.

8. To undertake visits to tenants in their homes in order to verify their circumstances and authenticate any documentation seen, in accordance with current housing benefit regulations, returning all claim forms and documents to the office at the end of the visiting day or first thing the following day.

This role is in west London! If you have experience in being a Welfare Reform Officer please do apply for this role with your CV and I will be in contact if I think you are fit for this role.
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To speak to a recruitment expert please contact Jessica Opoku

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