UK Benefits Manager

  • Category
    HR - Compensation & Benefits
  • Location
    Hounslow, Greater London
  • Salary
    400 £ - 500 £ / Day
  • External Reference

Responsible for the service delivery of the outsourced UK Pension Plans.
* Responsible for the service delivery of the outsourced IFAs and Retired Staff Association (RSA) vendors.
* Drive performance of the outsourced vendors against agreed Key Performance Indicators and Service Performance Management Levels.
* Actively manage, monitor, review and continuously improve service delivery and processes with the outsourced vendors.
* Partner with your benefits peers and the Reward COE to contribute to and influence strategic decision making as appropriate.
* Lead the proactive implementation of operational solutions to support strategic or legislative change.
* Attend meetings of the Trustees of the Pension Plans as required, drafting and presenting papers on operational issues as appropriate.
* Responsible for resolution of issues and queries from RSA branch managers/business in a timely manner. Responding to and delegating the response to ad hoc queries as required.
* Manage / support as appropriate, contact with the HR community and employee consultative bodies on pensions delivery, policy and change management.
* Be a key company contact with external providers and ensure that there is appropriate communication between the actuaries, legal advisers and consultants. Set and manage budgets with external providers as appropriate.
* Manage risk and ensure compliance of benefit plans under your remit within UK government regulations. Proactively mitigating operational risk on an ongoing basis.
* Lead and manage continuous improvement initiatives and regular and ad hoc projects.
* Ensure accuracy of paper, online and face to communications and processes.
* Manage benefit spend to budget.
* Conduct problem solving exercises and after action reviews where service delivery issues occur to ensure that the root cause of the issue is identified and appropriate mitigations are put in place going forward.
* Ability to write formal papers and/or recommendations containing a full outline of an issue, possible methods of resolution and suitable recommendations.
* Ensuring compliance with SPII data privacy requirements and compliance against audit findings.
* Responsible for managing root cause and risk treatment plans relating to Pension risks.

Job Related Experience

* Strong working knowledge of UK Pensions & Employee Savings plans, regulations and HMRC requirements and ability to apply these in the context of role with broader HR policies and objectives.
* Strong written and oral communications, with the ability to convey information clearly and concisely. Includes experience of delivering presentations / Q&A sessions.
* Proven and demonstrable stakeholder management.
* Strong ability to influence and negotiate in order to set direction and drive delivery of results.
* Strong vendor management skills with the ability to understand contracts, setting of service level agreements and challenging non compliance.
* Demonstrated experience of managing projects including preparing project plans, timelines and STPs.
* Ability to interpret data to demonstrate return on investment
* Ability to analyse complex benefit information and draw recommendations/make decisions.
* Ability to coach, motivate and facilitate
* Strong leadership/people management skills
* Flexibility to manage multiple benefit plans and ability to manage multiple and often conflicting priorities.


* Key Business Stakeholders:- Support and effectively communicate with key Stakeholders within the business including HRBLs and HRSDs to explain the operational impact of business decisions and work collaboratively to find operational solutions where appropriate.

* Internal Resource Management: Support the relationships with Reward CoE, Trustees, internal functions and external advisers to effectively collaborate and manage the plans.

* Communication: ensure that all pension information on the Intranet and external administrators' WEB sites accurately reflects pension plans and processes

* Technical Support: Strong technical knowledge and understanding of the UK plans. Provide technical pensions support to senior employees and to the HR community. Ensure UK Benefits employees have appropriate technical knowledge to support business needs

Badenoch and Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch and Clark UK is an Equal Opportunities Employer.

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