Server Engineer

  • Category
    Technology - Infrastructure & Support
  • Location
    Bewdley, Worcestershire
  • External Reference
    BC2222JB

Server Engineer
Competitive Salary + Generous Benefits package
Are you looking to take on your next challenge as Server Engineer at an organisation that are keen to support your further career development.
A well known client are in-sourcing their IT department and are looking to bring in a Server Engineer that can hit the ground running to ensure the smooth running of the vital Infrastructure Solutions.
As the Team grows our client will look to promote from within and will provide all of the tools to help you make the next steps in your career.
Purpose of job:
You have expert knowledge and skills to resolve fault calls within SLA and ensure a smooth day to day running of the entire server infrastructure and associated systems. Expertise in scheduled maintenance tasks on all systems including monitoring tools. Working alongside the ICT Enterprise Architect ensuring all patches and security updates are current and planning the next deployment. Ensuring the entire server infrastructure and associated systems are running 24/7.
You will also be involved in all server infrastructure and associated systems related Projects and Changes, providing input to proposals, creating high level and low level design documentation, planning, and implementation ensuring that the planned outage window is maintained and that all server infrastructure and associated systems are back online / live as scheduled.

Main Activities & Responsibilities:
*Deliver high quality expert technical support across the full range of server, SAN and backup technologies, diagnosing and resolving incidents and problems, including those of a complex nature, providing solutions or work arounds, evaluating and advising on risks, identifying contingencies, making recommendations and supporting the maintenance of IT systems, in order to optimise performance, ensuring high standards of service delivery and the maximum availability of IT services.
* Lead on Projects and Change initiatives, participating in a broad range of information system changes relating to the server's, SAN and backup throughout the organisation's Infrastructure. Monitoring performance and status, problem solve, escalating as appropriate, and consulting with suppliers, in order that users have access to their systems at all times so as to support the business.
* Provide technical advice, guidance and support to release programmes and packages in respect of servers, SAN and backup consulting with the Enterprise Architect and project staff as appropriate, including external suppliers, undertake testing, evaluation and validation processes, in order to support the efficient movement of releases to test and live environments and enable the controlled and effective handover into BAU.
* Participate in the introduction of new/updates to servers and associated operating system configurations, working with the ICT Enterprise Architect, delivering an expert technical and advisory service, ensuring that the performance, capacity, availability and security of all server-based IT systems meet or exceed the expectations of the business.
* Respond to server support related incident tickets over a broad range of server related problems, including complex enquiries, making modifications to system parameters, applying patches or fixes, developing work-arounds or site-specific enhancements as appropriate following change control process, ensuring that all work is carried out and documented in accordance with required standards, methods and procedures.
* Maintain Service Level Agreements (SLAs) for server performance monitor and review SLAs with systems owners and managers, ensuring that the level of service and support matches or exceeds organisation's requirements.

All successful candidates will be contacted within 24 - 48 hours of application Badenoch and Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch and Clark UK is an Equal Opportunities Employer.

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