Operations Manager - Physiotherapy

  • Category
    Operations - Director
  • Location
    London, Greater London
  • Salary
    40000 £ - 50000 £ / Year
  • External Reference

An opportunity has arisen for an experienced Operations Manager to join a leading Physiotherapy group in London. You will have full responsibility of overseeing 7 of their practices and making sure the operational performance of the business is running smoothly.

Required Skills and Behaviour

The Operations Manager will be directly responsible for the operational performance of all clinics, including service levels to clinical staff, customer service and the patient experience. They will work to maintain high standards of service throughout the administrative team, ensuring 'the patient experience' is at the forefront of delivering outstanding customer service. A professional, organised and structured approach is essential in this role to support the operational requirements of the business.

The successful post holder will have / develop:
* A passion for driving operational excellence and maintaining high standards throughout the entire organisation.
* A commitment to and focus on customer service, promoting excellence to consistently ensure the best possible patient experience is delivered.
* Knowledge of the systems and processes that operate within the clinic environment.
* An understanding of the financial structure at a clinic level and how that feeds into the companies financial performance.
* An ability to manage time and workload effectively, including the ability to delegate roles and responsibilities to appropriate individuals.
* Skills in examining and re-engineering systems and processes, formulating policy, and developing and implementing required changes.
* An ability to analyse problems, interpret operational needs, and develop integrated, and creative solutions.
* Excellent communication skills, including the ability to communicate with any staff member about any issue that is counter cultural or reduces the organisations ability to deliver the required levels of service.
* A commitment to own development by undertaking regular learning activities, taking note of constructive feedback and striving to improve personal performance.
* An ability to promote the organisation to patients and key stakeholders within the sector.
Main duties and responsibilities

1. Leadership & Management
2. Clinic Performance
3. Patient Experience
4. Regulatory Compliance
5. Recruitment
6. Finance

Experience of working in private practice in either a clinic/physio and running the whole operations.

Badenoch and Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch and Clark UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Neville Talbot

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