iTrent Support Manager

  • Category
    HR - Learning & Development
  • Location
    Wimbledon, Greater London
  • Salary
    22.28 £ - 30.54 £ / Hour
  • External Reference
    514213

iTrent Support Manager

A fantastic job opportunity has arisen for an iTrent Support Manager to join one of our largest Local Authority clients in a temporary assignment for initially 3 months (with every possibility of extension depending on performance).


Job Purpose:
To have overall accountability for the development, implementation and maintenance of the HR/Payroll system (iTrent), this includes any associated application upgrades and interfaces to other applications, ensuring the availability, resilience and integrity of any data within the system. To have day today responsibility for the contract management of the system. Ensuring the system is used across the SSA to its maximum potential and organisation efficiency.

Specific Duties and Responsibilities:
1.Manage a team consisting of System Support Officers and Management Information Officer providing the necessary support and development expertise for the HR and Payroll system (iTrent); liaising with directors and senior managers throughout the SSA to ensure departmental requirements are met whilst maintaining a consistent approach.

2.To be responsible for the fulfilment of HR/Payroll management information requests and for the development and delivery of training material and courses for all users at all levels.
3.To liaise with other HR teams and the wider organisation as necessary to ensure the appropriate technical input/advice to the development and support of the system and its integration with other systems as appropriate/necessary.
4.To support the Head of Payroll and HR System for managing the relationship with MHR, the software supplier, ensuring contract compliance and any dispute resolution. Representing the SSA at appropriate forums in relation to the maintenance of up to date information with regards to the development and maintenance of the system.
5.Reviewing new release schedules from MHR and managing the deployment of new functionality including demonstrating, scheduling, testing, training, documenting and supporting any changes.
6.To maintain an overview of HR and Payroll legislation to assess the potential impact of any change on the operation of the system. Liaises with the appropriate service delivery managers to the effect.
7.Responsible for the maintenance of the iTrent organisation structures, ensuring that it is a current and accurate reflection of the organisation's hierarchy. To provide expertise on the upkeep of the structure and ensure major restructures are executed in a timely fashion.
8.To liaise with audit to ensure the system meets all SSA security requirements to maintain ISO27001 accreditation and to maintain effective business continuity plans for HR and Payroll system service to the organisation.
9.To advise and provide recommendations on the suitability of any future organisations' use of iTrent.

If you have the required experience and skill set apply now for immediate consideration.
Badenoch and Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch and Clark UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Ben Baverstock

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