HR Shared Services Manager

  • Category
    HR - HR Generalist / Management
  • Location
    Lewes, East Sussex
  • Salary
    45000 £ - 60000 £ / Year
  • External Reference

My client is looking for an experienced HR Shared Services manager to take responsibility for the day-to-day resourcing, planning, operations and problem solving within their Shared Services Centre.

Key responsibilities will include:
Ensure a high level of quality control within the team, ensuring operational processes are executed with accuracy and in line with audit.
Responsible for producing and analysing metrics to monitor and support ongoing improvements and service level agreements.
Develop strong relationships with key stakeholders to progress projects and improvements.
Manage and improve the performance and service delivery of the HR Shared Services centre by developing a high quality team.
Ensure the team delivers timely and accurate advice to employees and line managers on matters of employment law and company policies and procedures.
Deliver continuous improvement initiatives to deliver a standardised efficient service throughout the HR life cycle.
Develop and execute a quality control plan and oversee weekly quality and audit checks and take action where necessary.
Work closely with the Payroll teams to ensure all employees are paid accurately and on time.

The successful candidate will have:
*Experience of managing a team, preferably in a Shared Service environment delivering best in class ER support.
*Solid understanding of employment legislation and best practice.
*Experience of working within a complex multi-site business.
*Results oriented and able to deliver results in a fast paced environment.
*Ability to resolve complex HR problems and make timely decisions.
*Solid HR systems experience.
*Strong management skills and the confidence in coaching and partnering a large number of stakeholders.
*Extensive knowledge of UK statutory reporting requirements.
*High degree of accuracy and numeracy with the ability to work well under pressure and to strict deadlines. Badenoch and Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch and Clark UK is an Equal Opportunities Employer.

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