Head of Customer Engagement & Insight (Housing Association)

  • Category
    Housing, Support & Technical - Customer Services
  • Location
    Horsham, West Sussex
  • Salary
    £60,000.00/Year
  • External Reference
    HOCEI

Head of Customer Engagement & Insight
£60,000
West Sussex
Permanent

Closing date - Friday 21 September

One of our key clients, a leading Housing Association with a proud history and a track record of delivering quality service to their residents and homeowners, are looking to appoint to a new post of Head of Customer Engagement & Insight.

This role will really drive the customer engagement strategy, showing a true passion for all things customer and using data and insights to evaluate and inform this strategy and the overall approach. This is an exciting opportunity to lead on these key customer focused objectives, in an organisation truly committed to putting the customer first.

We are looking for a very strong leader who comes with the following skills and experience:

*A track record of delivering measurable customer improvements
*Previous experience in raising customer engagement
*Impressive change management and outstanding project management skills
*Knowledge of analysing, evaluating and reporting on customer insights and data

As Head of Customer Engagement & Insight, you will be joining an experienced team and have the opportunity to make a real difference, and in an organisation that truly believes in the providing great customer service. In addition, you will be joining an organisation with a progressive and open working environment that aims to allow colleagues to achieve their full potential.

If you have the experience we are looking for and it this sounds like the type of opportunity and organisation you are looking for, please do get in touch for full details.

We are looking forward to hearing from you!
Badenoch and Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch and Clark UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Badenoch and Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.badenochandclark.com/candidate-privacy

To speak to a recruitment expert please contact Skye Perusaud-Millman

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