Defect Administrator

  • Category
    Housing, Support & Technical - Care & Support
  • Location
    Barnet, Greater London
  • Salary
  • External Reference

Badenoch & Clark are currently recruiting for a Defect Administrator on behalf of a well established housing client. This is a full time permanent opportunity with an immediate start based in London.

This exciting opportunity will give the successful applicant a chance to work with a team in ensuring a smooth customer focused effective aftercare service for newly built projects from handover through to the end of their Defects Liability Period.

Your duties will include:
Successfully manage the reported defects for newly built homes
Providing excellent customers service over the phone or via email
Meeting SLA's and KPI's ensuring our customer receiving best service
Manage the latent defects process
Build relationships with internal and external colleagues/contractors in order to deliver an exceptional aftercare service

The ideal candidate must also ideally have:
Background in aftercare at senior level with demonstrable experience in management of newly built homes
Eye for detail
Knowledge of sales and/or construction of high quality new homes
Understanding of the commercial aspects relating to residential development
Well-developed interpersonal, negotiating and influencing skills
Creative thinker in problem solving and demonstrable ability to deal with a wide range of customers
Excellent verbal and written communication and presentation skills
Ability to prioritise, develop solutions and think logically
Technical knowledge and experience of properties, defects and snagging
Worked in a Housing environment desirable
Experience of working within a results driven environment
Willingness to travel and work flexible hours where necessary including evenings and weekends where required
Flexibility to attend meetings out of hours and undertake national and regional travel as required.

If you feel this is the opportunity for you then please reply to this advert with an up to date version of your CV.
Badenoch and Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch and Clark UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Neelam Iqbal

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