Customer Experience Manager

  • Category
    Marketing & Communications - B2B Marketing
  • Location
    Burntwood, Staffordshire
  • Salary
    50000 £ - 60000 £ / Year
  • External Reference

Customer Experience Manager
Up to £60,000 per annum + Bonus, PMI, Pension

Badenoch & Clark are currently looking for a Customer Experience Manager to join a Global Business at their Head Office in Staffordshire.
The successful candidate will be accountable to lead the transformation of their customer journey. Championing the company vision around customer centricity and applying expert knowledge in order to build sustainably differentiated customer experiences.

The role:

1.Working with business leads to map and create a consistent, transparent and deliverable customer experience journey. Lead activities and resources and engage people at entry level of the organisation. Build 'Our Promise' framework included in the prioritisation of company initiatives.

2.Continuously maintain a clear, consistent and accurate feedback mechanism which builds a view of company performance versus their stated customer experience. Gather data and analysis, through both traditional and digital methods which enables insight which supports the continuous improvement of the digital and physical experiences.

3.Provide guidance and mentoring to senior managers on delivering higher levels of customer loyalty.

4.Working with other senior managers ensure that there is consistency in the delivery of all aspects of customer experience across the enterprise which aligns with the overall vision and strategy.

5.Monitor and manage customer experience quality as part of the multichannel go to market strategy.

The candidate:

1.Process driven approach to business management
2.Highly motivated individual
3.Highly collaborative with strong network skills
4.Excellent IT Skills
5.Excellent Verbal Skills
6.Previous experience in a CX manager role

What's in it for you:

Up to £60,000 per annum
Competitive contributory pension scheme
Management bonus
Car Allowance
25 days holiday + 8 Bank Holidays
Private Healthcare - Individual BUPA
Badenoch and Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch and Clark UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Jade Powell

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