Council Tax and Benefit Telephone Customer Service Officer

  • Category
    Housing, Support & Technical - Customer Services
  • Location
    Barnet, Greater London
  • Salary
    18 £ - 19 £ / Hour
  • External Reference

Our client based in West London is looking to recruit a new Council Tax and Housing Benefit telephone customer service officer.

This is an interim role which will last for 3 months initially.

You will need to have experience of:

*Providing a comprehensive and in depth telephone service for council tax and housing benefit/council tax support enquiries.
*Ensuring that all contacts receive a good customer experience, in a professional, timely and courteous manner at all times.
*Explaining both housing benefit/ council tax support entitlement to the customer to enable them to agree to the appropriate council tax payment arrangement.
*Accurately updating/amending accounts/claims with regard to agreed procedures.
*Facilitating and promoting the use of online services to Ealing residents i.e. Myaccount.

A knowledge of the Iworld / Northgate system is essential.

If you have the necessary skills and are interested in this role please apply online for consideration
Badenoch and Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch and Clark UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Camilla Bheekoo

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