Complaints Team Leader

  • Category
    Housing, Support & Technical - Care & Support
  • Location
    London, Greater London
  • Salary
    29000 £ - 30000 £ / Year
  • External Reference

Badenoch & Clark are currently recruiting for a Complaints Team Leader on behalf a London based supported housing provider. As Team Leader you will take on a new role overseeing complaints and feedback policy and procedure as well as promoting and modelling a culture of "first time "resolution - at the point of contact".

Principle duties include:

*Provide a responsive service to customers and stakeholders and members of the wider community across all communication and engagement modes
*Log, acknowledge and assign complaints for investigation
*Ensure that complaints are responded too and fully investigated within the required timeframes
*Actively promote and raise awareness of the feedback and complaints procedure across the organisation and customer groups and ensure it is inclusive and accessible.
*Maintain the complaints database and capture and analyse trends, issues learning points.
*Liaise and manage correspondence and communication with the Housing Ombudsman
*Provide regular qualitative and quantitative reports
Our client has requested that the ideal candidate for this post holds previous experience working within a supporting housing setting or assisting customers with vulnerable needs.

If you would like to hear more about this opportunity please reply with your CV for consideration. If you wish to apply for this role and have any reasonable adjustments required then please let me know in your application so I can help as necessary or contact me should you have any questions.
Badenoch and Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch and Clark UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Holly Kennedy

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