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Senior Proposition Manager

  • Location
    Brighton , East Sussex
  • Salary
    55000 £ - 58000 £ / Year
  • Category
    Marketing & Communications - B2C Marketing
  • External Reference
    500250

Badenoch & Clark are delighted to be partnering with a leading Financial Services organisation based near Brighton in their search for a Senior Proposition Manager.
You will act as first line owner of the end to end customer journey through their Retail Retirement division, to deliver and maintain a market leading proposition that supports the best customer outcome.
You will also be required to ensure the proposition is managed and developed in accordance with the Product Lifecycle Management (PLM) framework, and in accordance with regulatory and legislative requirements.
Key accountabilities:
*Manage the existing Individual Annuity customer proposition to actively promote and provide access to the range retirement income products and support services.
*Ensure the proposition meets a genuine customer need and provides a service which is clear, fair and not misleading, and which is aligned across related internal divisions
*Ensure the Retail Retirements Individual Annuities proposition, including related customer journeys, is managed and developed in accordance with the PLM framework, with clear documented risks controls and monitoring, and that the proposition meets the required regulatory and legislative standards for the retail retirement market
*Lead the on-going provision and development of a market leading customer proposition at retirement, inputting to and supporting Thought Leadership in this market.
*Monitor and analyse the retail retirement market. To include management information, market intelligence, competitor analysis, customer research and behaviours, and the regulatory landscape, to identify opportunities for improvements or changes to the proposition.
*Design and develop the Individual Annuities customer proposition, developing the business case for investment and resources.
*Act as a customer and subject matter expert for the business on a day-to-day basis, or as a consultant on projects, providing technical support, market and competitor insight and information. Provide input and support to responses to regulatory or legislative consultations to influence and shape thinking and potential outcomes, and how these are positioned and presented to customers.

Knowledge and experience required:
*A strong knowledge of retirement and annuity products, features, and benefits.
*A good, demonstrable, knowledge of the pensions and retirement market, including participants and consumer options.
*A sound knowledge of the regulatory and legislative rules, requirements, and proposed changes, to the retirement market and its products.
*Extensive and demonstrable experience of managing, developing and delivering customer facing support services and propositions (pension / retirement related preferred).
*An understanding and experience of multi-channel product distribution and customer reach, including advised and non-advised sales, panels, and Direct to Consumer.
*Knowledge and experience of constructing business cases or proposals for the development of ideas to influence key stakeholders or decision makers.
Badenoch & Clark is acting as an Employment Agency in relation to this vacancy. Badenoch & Clark is an Equal Opportunity Employer and a registered Disability Symbol User.

To speak to a recruitment expert please contact Jemma Montuschi

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